MH Computers Ltd — Terms & Conditions
The terms and conditions set forth below are a legal agreement between you (the Client) and MH Computers Ltd. These terms and conditions apply to all goods and services supplied to the Client by MH Computers Ltd, including one-off repairs, sales, and ongoing monthly managed IT support.
By accessing these terms and conditions, browsing this website, commissioning a repair, or accepting a monthly support arrangement (whether in writing, by email, verbally, or by continuing to pay invoices for services provided), the Client acknowledges that they have read, understood and agree with these terms and conditions, including exclusions and disclaimers in respect of liability and loss.
MH Computers Ltd is registered in the UK, company number 9782001, Trident House, Ossett, WF5 9JE.
These terms and conditions do not affect the Client’s statutory rights.
Commission Agreement
By commissioning MH Computers Ltd, either for a one-off repair or for ongoing monthly support, you are entering into a contract with us. The following sets out our obligations to you and what you are agreeing to.
Terms and Terminology
References such as “our”, “we”, “us” and “their” refer to MH Computers Ltd. Headings are for convenience only and do not affect interpretation.
Authorisation
By commissioning MH Computers Ltd, the Client authorises inspection and evaluation of equipment to determine the nature of repairs required, and to provide an estimate of cost and timescale. Evaluation is free of charge and no work beyond the evaluation will be carried out or charged for without explicit Client approval.
MH Computers Ltd, when commissioned to carry out repairs, has the Client’s permission to replace components with new or used devices of similar or better design and capability.
The Client authorises MH Computers Ltd, its employees and agents to receive and transport equipment to and from the Client’s premises to the offices of MH Computers Ltd.
Repair Order Process
To process an equipment repair request we require as a minimum: Name, Address, Mobile Contact Number, Email Address, Device Serial Number, Device Model Number, Device Password, and a description of the problem.
We may use your details for our own marketing purposes (e.g. email offers). We will not pass your details to any third party.
Client Legal Rights
The Client is the legal owner of any equipment handed over for repair. All data stored on that equipment remains the Client’s property, and MH Computers Ltd will not access it without the Client’s explicit permission.
MONTHLY MANAGED IT SUPPORT — ADDITIONAL TERMS
The following clauses apply specifically to Clients receiving ongoing monthly IT support, remote support, backup monitoring, or similar recurring services (“Managed Services”), whether or not a separate signed agreement is in place.
Formation of Agreement
Where no separate signed contract exists, a Managed Services agreement is formed, and these terms accepted, by any of the following: the Client’s written or verbal confirmation to proceed (including a simple “ok” or equivalent by email/text), the Client’s continued acceptance of monthly invoices for services rendered, or the Client’s ongoing use of the support/services provided. Course of dealing (i.e. an established pattern of MH Computers Ltd providing monthly support and the Client paying for it) is itself sufficient to confirm these terms apply, even in the absence of a formally signed document.
Scope of Managed Services
Managed Services may include, depending on what has been agreed for each Client: remote monitoring and management, remote support, backup monitoring, endpoint security management, general IT support, and related services. The specific scope for each Client is whatever has been agreed between the parties by email, verbally, or by established practice.
Payment Terms for Managed Services
Monthly Managed Services fees are invoiced in advance or in arrears (as previously agreed with the Client) and are due for payment within 30 days of the invoice date.
If payment is not received within 30 days, MH Computers Ltd reserves the right to:
- Charge statutory interest at 8% plus the Bank of England base rate on the outstanding amount, calculated daily from the due date, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998;
- Charge a fixed sum for the cost of recovering the late payment, as permitted under the same Act (further details: gov.uk late commercial payments guidance);
- Suspend Managed Services (see below) until payment is received in full.
There is no separate “7 day” grace period for Managed Services invoices — the 30-day term is the full payment window before the above rights apply.
Suspension of Managed Services
Where an invoice for Managed Services remains unpaid 30 days after the invoice date, MH Computers Ltd may, without further notice, suspend some or all of the following until payment is received in full: remote support, monitoring, backup services, endpoint security management, and any other ongoing managed service. MH Computers Ltd will not be liable for any loss, damage, downtime, or disruption arising from such suspension where it results from the Client’s non-payment.
Reinstatement of services following a suspension may be subject to a reconnection charge and/or a requirement to bring the account fully up to date first.
Cancellation of Managed Services
Either party may cancel a Managed Services arrangement by giving no less than 30 days’ written notice by email. Fees for the notice period remain payable in full. Where a fixed-term arrangement has been agreed, early cancellation by the Client may incur a charge equivalent to the remaining fees due under that term.
Liability Cap for Managed Services
MH Computers Ltd’s total liability arising from Managed Services, however caused (including negligence), is limited to the total fees paid by the Client for Managed Services in the three (3) months immediately preceding the event giving rise to the claim. This does not exclude or limit liability for death or personal injury caused by negligence, or fraud, or any other liability which cannot be excluded by law.
Data Handling for Managed Services
Where MH Computers Ltd is given administrative access to a Client’s IT systems, email tenant, or cloud services in order to provide Managed Services, this access is used solely for the purpose of providing the agreed services and will not be used to access, copy or disclose Client data beyond what is reasonably necessary to deliver support. MH Computers Ltd will take reasonable steps to keep any credentials or access details secure.
Payment (One-Off Repairs, Goods & Callouts)
Payment for one-off repairs is due in full upon completion of a successful repair, prior to release of the equipment, unless by special prior arrangement. Any device not fully paid for within 30 days of repair, or classed as B.E.R. (beyond economical repair), will be disposed of or broken down for parts to cover costs.
MH Computers Ltd offers no credit of any kind. All goods, callout services and installations must be paid for on receipt of invoice, with payment due within 30 days. If payment is not received within 30 days, MH Computers Ltd has the right to add statutory interest of 8% plus the Bank of England base rate, calculated daily from the due date, and to charge a fixed sum for recovery of the late payment, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. For more information see gov.uk’s guidance on late commercial payments and debt recovery.
Overdue payments may place the Client on credit hold. For one-off repair Clients, this means no further repairs, equipment, or services will be supplied until all previous payments are paid in full. For Managed Services Clients, see “Suspension of Managed Services” above. If a payment is likely to be late, please contact us in advance at accounts@mhcomputers.co.uk.
Where goods are supplied, ownership passes to the Client only once payment in full is received. MH Computers Ltd retains ownership of goods until paid for in full and reserves the right to enter the Client’s premises to collect unpaid-for equipment. The Client is responsible for storing such equipment safely and correctly in the meantime.
We accept payment by BACS, PayPal and most major credit/debit cards. We cannot accept cheques. Card and PayPal transactions carry a 3% surcharge.
Refunds are made by BACS, PayPal, or to the card used for the original payment. Card and PayPal transactions carry a 3% surcharge.
Specially ordered parts, hardware and software must be paid for in full in advance and are non-returnable unless faulty (as determined by the supplier). This applies to all custom-build gaming and desktop PCs. Labour costs for bespoke builds are also payable upfront before parts are ordered.
Estimate for Repairs
Following inspection, an estimate will be provided for necessary repairs or installs. All quotes are in sterling, at the current rate, and valid for 30 days from the date sent.
For estimates above £300, a 50% deposit is required prior to commencement (applies to labour and refurbished goods; new or special-order items must already be paid for).
Acceptance of an estimate — verbally, by email, text, WhatsApp, in person, or in writing — constitutes acceptance of these terms and conditions.
Availability of Goods and Services
Goods and services are subject to availability. MH Computers Ltd is not liable for compensation or damages resulting from non-performance where we are unable to supply goods or services.
Booking a Service
Services can be booked by phone, email, or text.
Home or Business Call Out Requests
Home or business callouts incur additional charges, confirmed in the quotation, and are subject to engineer availability on a first-come, first-served basis. The “no fix no fee” policy does not apply to home or business visits; any visit is subject to a minimum callout charge agreed prior to the visit.
Email requests will be confirmed by phone or email.
If a callout is booked and access is not gained at the agreed time, the Client will be charged the equivalent of one hour at our standard hourly rate.
If we cannot attend at the agreed time due to factors beyond our control, we will contact you in advance to reschedule at a mutually convenient time. You may cancel the request, in which case a full refund will be given for any advance payment.
Cancellation of a Call Out or Repair
Callouts or repair bookings may be cancelled up to 12 hours prior to the agreed appointment. Cancellations must be made by email or text message (telephone cancellations are not accepted). Cancellations made in sufficient time are entitled to a full refund of any advance payment.
Cancelling or changing an appointment with less than 12 hours’ notice incurs a charge of £45.00. Special-order goods may also be subject to a restocking fee.
If no one is available when an engineer attends, a note will be left and a new appointment can be booked, subject to the £45.00 charge in addition to service/repair costs.
Delivery of Goods and Services
We will endeavour to confirm a timescale for services or repairs at the time of order. Delivery times are approximate; we are not liable for compensation or damages due to late or non-delivery.
If equipment is returned in a damaged or faulty state, you must inform us within 24 hours. We will arrange collection and repair at our cost. Failure to inform us within 24 hours removes our liability for damage on delivery (this does not affect your statutory rights).
Our Collection Policy
Equipment left with MH Computers Ltd and unclaimed for 30 days will be disposed of to recover costs incurred. After this period, MH Computers Ltd has no further liability to the Client or any third party.
Non-Compatibility Software
Some software applications may no longer work correctly after a repair, due to installed hardware or software changes. It is the Client’s responsibility to reinstall or reconfigure such applications.
Backing Up Data
MH Computers Ltd will make every reasonable effort to preserve the Client’s data and files; however there are no guarantees that data and files will remain intact after repairs.
It is the Client’s sole responsibility to ensure all data and information on equipment requiring repair is appropriately backed up prior to handover.
Charges will be incurred where MH Computers Ltd must perform a lengthy backup procedure to protect the Client’s data in order to complete a repair.
MH Computers Ltd is not liable for: loss or corruption of data, files, information or records; loss of business goodwill; losses from business interruption while equipment is out of service; failure by the Client to follow our reasonable back-up recommendations; losses from failure to use anti-virus software; unforeseeable losses; damage from viruses or malware transmitted during servicing that escaped detection; or issues arising from repairs carried out prior to MH Computers Ltd’s involvement.
MH Computers Ltd is not liable for damage caused to other equipment by parts supplied following a repair.
Liquid Damage
As a rule we do not attempt to repair liquid-damaged laptops or tablets. This may be varied at our discretion, e.g. for minor spills affecting only the keyboard area.
Microsoft 365 Customers
Microsoft is not responsible for a Client’s data should it be deleted, attacked by viruses/malware, or affected by retention policies. We can advise on a suitable indefinite cloud backup solution; MH Computers Ltd is not liable for data loss and strongly recommends the Client use a cloud backup solution.
Confidentiality of Data Stored on Computer Equipment
MH Computers Ltd, its employees and agents will not disclose to any third party any information or data files stored on or recovered from a Client’s equipment during service or repair.
Limited Liability
While MH Computers Ltd makes every effort to preserve the integrity of equipment left for repair, the Client agrees not to hold MH Computers Ltd liable for accidental damage including, but not limited to, casing cracks, scratches, deformations, or theft.
MH Computers Ltd is not liable for loss of data, loss of revenue or profits, or any incidental, contingent or consequential damages, however caused, before, during, or after a service.
For one-off repairs and sales, MH Computers Ltd’s total liability, including any negligence, is limited to the contract price for the services provided. For Managed Services, see the specific liability cap set out above.
Any advice or recommendations offered by MH Computers Ltd regarding use of equipment, storage, or software is followed entirely at the Client’s own risk, and MH Computers Ltd is not liable for losses associated with such advice.
Warranties
MH Computers Ltd provides a 14-day warranty on labour-only repairs. No warranty is given for data or computer files, express or implied, and any data warranty is disclaimed. If the same problem recurs within 14 days, the repair will be redone free of charge (excluding parts). This warranty excludes faults caused by viruses or software issues. Warranties on printers and new laptops are handled by the OEM directly; online registration may be required.
New computer parts supplied by MH Computers Ltd carry a one-year manufacturer’s warranty from the date of repair completion or collection. Second-hand or used parts may be offered at reduced cost with the Client’s agreement, and carry no warranty.
Any warranty is voided if manufacturer or MH Computers Ltd warranty labels/stickers are removed or tampered with. Overclocking or other “mods” voids the warranty on all parts in a custom build. Prior inspection or repair attempts by anyone other than MH Computers Ltd may void the warranty — always contact us first.
Parts are covered only for manufacturing defects confirmed by the component manufacturer. Failure due to mishandling, inadequate servicing, or fair wear and tear voids the warranty.
Damage caused by power surges/spikes, voltage or amperage fluctuation, or water ingress is not covered. MH Computers Ltd does not PAT test refurbished or used equipment; this is the new owner’s responsibility if required.
Warranty does not cover loss or damage due to negligence, mishandling, accidents, theft, flooding, war, electrical storms, fire, earthquakes, or other acts of God.
Manufacturers’ Warranties
Our services may affect manufacturer warranty validity. It is the Client’s responsibility to determine the consequences of our services on any manufacturer warranty and take appropriate action. New devices come with a 12-month warranty unless otherwise stated.
Refurbished Laptops & PC Warranty
Refurbished devices are a minimum of 12 months old, generally 3+ years, typically sourced from corporate changeouts, schools, MOD or police stock. Hard drives are data-wiped and error-checked; we generally fit new SSDs, and will make this clear to the Client. Warranty length is shown on the invoice, starting from date of purchase, provided the device hasn’t been mistreated (virus, physical damage, tampered warranty stickers).
Under the Consumer Contracts Regulations, Clients may reject goods that are of unsatisfactory quality, unfit for purpose, or not as described, for a full refund within 30 days of taking ownership. After 30 days, a repair or replacement may be offered instead, depending on cause of fault. Devices found to contain a virus, malware, or explicit material are not covered under any warranty.
No Fix – No Fee Policy
If an engineer cannot fix the problem or lacks the necessary skill/ability, there is no charge. This is at the engineer’s discretion, and sufficient time and access must be given to diagnose the problem.
If the engineer can resolve the problem but is instructed by the Client not to proceed, the Client is charged for time spent (minimum 2 hours at standard hourly rate). The same applies where the Client lacks required accessories, media, or product keys, or decides not to proceed following a clear diagnosis.
Callout equipment not previously seen by the engineer that fails to work correctly is not covered by the no fix – no fee policy; a callout charge still applies for time spent (minimum 2 hours).
This policy does not apply to data recovery, virus/malware/spyware work, or lightning strike damage.
MH Computers Ltd does not offer training or free advice on repairing or using a device over phone, text, or email. Training is only given if agreed with the Client in writing and charged at the standard hourly rate.
Deposits
Before paying a deposit, please ensure you are clear on what it covers and are happy with the proforma invoice details (make, model, spec, delivery date). Ask us to confirm anything unclear in writing.
Deposits are refundable if: a new delivery date cannot be agreed; the new date is significantly different from what was agreed; MH Computers Ltd fails to meet the new agreed date; or MH Computers Ltd cannot supply the agreed item/specification.
All deposit agreements must be made by email or text; verbal agreements are not accepted.
Misquote
If a quotation is later found to be incorrect, MH Computers Ltd reserves the right to cancel the order and return the equipment unrepaired. We will contact the Client promptly to offer a revised quotation or cancellation, with a full refund of any advance payment if the Client chooses to cancel.
This Agreement
All contracts between MH Computers Ltd and the Client are governed by the laws of Great Britain and Northern Ireland. Disputes not resolved through normal complaints procedure will be submitted to the courts of Great Britain and Northern Ireland.
Correctness of Information and Disclaimer
While every effort is made to ensure information on our website and documentation is accurate and current, MH Computers Ltd cannot guarantee it is free of error and disclaims any warranty as to its accuracy or reliability. We are not liable for losses arising from reliance on this information.
We reserve the right to amend our website or documentation at any time without prior notice. We are not responsible for other websites linked to or from ours. Services, products and published fees may be altered, modified, discontinued, or changed at any time without prior notice.
MH Computers Ltd reserves the right to refuse the supply of goods and services, and to change these terms and conditions at any time without prior notice. For more information, please contact us.