Personal identification information:
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number and will be asked to tick a box to say they have read this policy and are happy to provide their personal info (name, telephone number, device/queery and email only). We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information but this will mean the User wont be able to message us via the contact form on the site.
Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies:
How we use collected information:
When you contact us by phone or email to enquire about our services we collect information about you, including your name and contact details.
MH Computers Ltd may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests.
How we protect your information:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
It is usual for payment to be made in face to face transactions with the customer at the time of job completion and not via telephone or email. In the interests of preserving customer privacy, all customers’ financial details are erased from our systems once payment has been made by the customer.
The only details of customers kept on data files are names and addresses on repair forms and invoices.
All our staff are trained in GDPR and Data Protection with refreshing courses taken as and when is required.
Sharing your personal information:
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
We do not share any of your information with any third party other than our carriers if you require an order to be delivered. They will only have the information they need to deliver your order and will use that information for that purpose only.
The information you provide will be held securely on our data base, accessible only to the staff at MH Computers Ltd and used only for the purpose of delivering the service you request from us.
The Invoice will only state that the customer paid by card but no financial details are recorded or stored.
Security and data retention:
Security measures are in place to protect your information from unauthorised access,unlawful processing, accidental loss, destruction or damage. We will retain your information whilst we are dealing with the services you require from us and for some time afterwards to ensure we can provide the service you need from us and to fulfil any legal requirements. Any information such as documents, videos, photos and favorites backed up in order to format your device will be deleted from any external backup drive to US DoD 5220.22-M. Any external drive used to temporarily store your data are also Bit Locker Encypted to ensure your data is safe while in our hands. Any invoices with your name and address on are saved on a cloud server for our finacial records and these dont hold any of your finacial information.
You may request that all your data be deleted from our records.
Your acceptance of these terms:
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
MH Computers Ltd
172 Wakefield Road